Thank you for purchasing from sunnyopia.com! We're committed to ensuring you're completely satisfied with every purchase. If you're not completely satisfied with your purchase, we offer convenient returns and exchanges. Please carefully review our return and exchange policy to ensure a smooth process.

1. Return and Exchange Requirements
Return Period: We offer returns within 30 days of the date your item arrives. Returns after 30 days will not be accepted.
Item Condition: Returns must be unused and include all original packaging, tags, and accessories. We may not accept returns if the item shows signs of wear, wear, or is missing accessories.
Original Proof of Purchase: Returns and exchanges require valid proof of purchase (such as your order number, receipt, or email confirmation). Returns and exchanges without proof of purchase are not accepted.

2. Return Process
Q: How do I return an item?
Contacting Customer Service: First, please contact our Customer Service team by email or phone, stating the reason for your return and providing your order number. Our Customer Service team will provide you with return instructions and a specific address for returning your item. Packing: Please ensure your item is properly packaged, retaining its original packaging, and include proof of purchase. Damaged or missing accessories may affect your return approval.
Returning: You can use your preferred shipping carrier to return your item to our designated return address. Please note that return shipping costs are your responsibility, unless there is a quality issue or the wrong item was sent.

3. Refund Policy
Q: How long does it take to process a refund?
Once we receive your return and confirm that it meets the return criteria, your refund will be processed within 3-7 business days. Refunds will be issued via the original payment method (e.g., credit card). The exact time it takes may vary depending on the bank or payment platform.
Q: How is my refund processed if I used a discount code or coupon?
We will issue a refund based on the actual amount you paid. If you used a discount code or coupon, the refund amount will be adjusted based on the actual amount paid and the discount.

4. Exchange Policy
Q: Can I exchange an item?
If the item you received is defective, damaged, or the wrong item was sent, you can request an exchange. The exchange process is similar to the return process. Please contact our customer service team first and we will provide you with exchange instructions.
Q: How do I request an exchange?
Please contact customer service as soon as possible with your order number, product issue, and photos. We need to ensure that the item you are requesting an exchange for is eligible.
Customer service will provide you with exchange instructions and confirm whether the item is eligible for exchange.
If your exchange request is approved, we will arrange a replacement item with no additional shipping charges.

5. Items Not Accepted for Returns and Exchanges
To ensure product quality and hygiene safety, the following items are not accepted for return or exchange:
Used Items: We cannot accept returns if the item has been used (e.g., tent pitching, sleeping bag washing, etc.).
Discounted Items: Returns and exchanges for special or promotional items are limited to defects or quality issues.

6. Damaged or Wrongly Shipped Items
Q: What if the item you received was damaged or shipped incorrectly?
If the item you received was damaged during shipping or does not match your order, please contact our customer service immediately within 7 days of receiving the item. We will provide you with a return or exchange solution and cover the return shipping costs.
Q: What should I do with damaged items?
Please take photos of the damaged item and send them along with your order number to our customer service email address. We will provide you with a refund or exchange solution based on the damage.

7. Shipping and Return Fees
Q: Who pays for return shipping?
If the return is due to product quality issues or incorrect shipment, we will cover the return shipping costs.
If the return is for other reasons (such as dislike, unsuitable, etc.), the return shipping costs will be borne by you.
Q: Is shipping refundable?
Unless there is a product quality issue or incorrect shipment, we do not refund the shipping costs of the original order.