Welcome to the FAQ section of sunnyopia.com! Here, you'll find answers to frequently asked questions about our products, orders, shipping, returns, and more. If you don't find an answer, please contact our customer service team for further assistance.

1. How do I place an order?
Q: How do I purchase items on our website?
A: Simply browse our website, select the items you want to purchase, click "Add to Cart," and proceed to the shopping cart page for checkout. You can pay with a credit card or other supported payment method, making sure to enter the correct shipping address.
Q: How do I view my orders?
A: Log in to your account to view your order history, track order status, and view details about your current order. If you don't have an account, your order confirmation email will include your order number and related information.

2. Orders and Payment
Q: How do I pay for my order?
A: We accept major credit cards (such as VISA, MasterCard, American Express, etc.) and other electronic payment methods. You can select your preferred payment method during checkout.
Q: Is my payment secure?
A: Yes, we use SSL encryption technology to protect your payment information and ensure your transaction is secure.
Q: Can I modify or cancel my order?
A: Once an order is processed, it cannot be modified or canceled. If you need to change or cancel your order, please contact our customer service as soon as possible and we will do our best to assist you.

3. Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we do.
Q: How long will my order take to ship?
A: We typically process and ship orders within 1-3 business days. The specific shipping time depends on inventory availability and your shipping address.
Q: How much does shipping cost?
A: Shipping costs vary depending on your shipping address and selected shipping method. You can view the specific costs during checkout. We also offer free standard shipping for orders over a certain amount.
Q: How do I track my order?
A: Once your order is shipped, we will email you a tracking number. You can use this tracking number to check the real-time status of your package on the shipping company's website.

4. Returns and Refunds
Q: Can I return an item?
A: Yes, you can return an item within 30 days of receiving it. Items must be unused and in their original packaging. Please refer to our Return Policy for details.
Q: How do I request a return?
A: Please contact our Customer Service team by email or phone with your order details and reason for return. We will provide you with return instructions.
Q: When will I receive a refund after a return?
A: Once the return has been verified and processed, the refund will be issued via the original payment method. Refunds are typically processed within 3-7 business days, depending on your payment method and bank processing speed.